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Experience end-to-end customer success solutions with Regalix

Reduce churn rates, improve CSAT and boost revenue - here's how

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Unlock your customer success journey

 

 

Onboarding Implementation support Reactivation & renewals Platform Adoption Customer lifecycle management

Onboarding

With modern and engaging content formats, customized content discovery paths, and persona-based onboarding, ensure that every customer is fully equipped and eager to utilize your offerings as you intended. Make a lasting first impression on your customers with:

  • Customer content discovery paths
  • Self-paced learning
  • Interactive walkthroughs, 360° visualizations
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Implementation support

Help customers enhance existing functionalities through technological support resources. Increase successful outcomes across people, and modernize your operations with next-gen technologies and processes. Get an expert team to deploy the right infrastructure that enables superlative service delivery.

  • Contact centers & SRM setup
  • Knowledge management
  • Smart apps & automation
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Reactivation & renewals

Customers are the lifeblood of any business, so engage your customers in an open and honest conversation about their product/service usage trends and licensing options for maximizing the value you offer. Keep them coming back for reactivation and renewals with:

  • Churn/risk assessment
  • Stakeholder management
  • Contract negotiation
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Platform Adoption

Made a great first impression? Now educate and handhold your customers to use your products and services prudently to accelerate value realization. A satisfied customer is a loyal customer, so we can help you with:

  • Product awareness
  • Role-based training
  • User adoption tracking
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Customer lifecycle management

Consistently deliver customer delight, at every touchpoint, through timely, proactive, and empathetic support that effectively addresses customer queries and issues. Create enduring relationships that increase sales and profitability with:

  • Customer care & technical support
  • Social media support
  • Omnichannel support/Service desk
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Don't just take our word for it. Explore our case studies.

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Regalix helps Reddit solve their customer churn problem with superior customer service & support solutions.

91% Average Customer Satisfaction
95% SMB Advertisers Supported
250K+ CSAT in Outbound Calls

Slaying customer churn with enhanced customer success programs for Reddit

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Enhancing Adwords Adoption amongst the English speaking SMB markets

2M+ SMB Advertisers supported
95% Improved product adoption
8 Supported markets

Account management at global scale increases ad revenue for Google

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Regalix helps Dell convert raw unstructured data into meaningful digital content focusing on future-readiness

50+ Creative assets generated

Dell ‘Future-Ready’ campaign: Re-positioning the Dell brand with engaging content

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Regalix helps Oracle Marketing Cloud create a strong brand presence that improved their web KPIs and increased their traffic

25% Jump in traffic
40% Increase in content downloads
25% Higher “Contact Us” form fill-ups

Improved web KPIs and healthy leads pipeline for Oracle Marketing Cloud

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Regalix helps SSENSE scale their ecommerce business while being able to provide superior support to their native customers

95% Average Customer Satisfaction (CSAT%)
50% Reduction in operating costs
Customer support across 4 International languages and 130+ countries

Optimizing customer success solutions to scale Ssense’s e-commerce business

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Revitalizing growth with a robust acquisition strategy & improved CX.

80% Increase in supplier acquisition rate
70% Increase in subscription rates
3X Growth in monthly revenue

Boosting subscription by 70% with robust acquisition strategy and improved CX

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Regalix helps Pure Storage create a unified platform that helped scale sales and drive product adoption

Enabling Pure Storage to supercharge rep performance

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Our customer success methodology

An efficient customer success startegy can help the company grow along with their customers. Our customer success platforms provides end-to-end solutions for engagement, onboarding, operations, platform adoption and enhanced customer experiences, through superior customer support.We help make customer operations effective and scalable, while also providing data-driven insights that can help organizations personalize their services, build brand loyalty and reduce churn.

Adoption

Adoption

  • Onboarding
  • Training
  • Implementation
  • Account Management
Retention

Retention

  • Account Health Checks
  • Churn Management
  • NOS checks
  • Performance Reviews
  • Platform Usage
  • Workflow automation
Expansion

Expansion

  • Account mining
  • Research
  • Upsell & Cross Sell

Our numbers do the talking

$2B+

Revenue Generated

850K+

Appointments Set

2X

Sales Closure Rate

40%

Sales Cycle Reduction

Why Regalix?

Regalix is an award-winning global revenue operations company partnering with marketing, customer success and sales leaders to help them drive growth, and customer delight at scale. Founded in San Mateo CA in 2005 and with offices in Europe, USA and Asia, Regalix has helped over 150+ iconic Fortune 500 brands including Google, Meta, Amazon unlock opportunities and business possibilities at scale. It’s not without reason that Fortune 500 companies turn to Regalix for revenue acceleration.

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Explore our library of thought leadership pieces.

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CXO Guide

The Definitive Guide to Customer Onboarding

Read more >

Article

Global Outsourcing: The Rise, Business Impact, and Future Trends

Read more >

Blog

6 Proven Techniques to Turn Customers into Brand Advocates

Read more >

Research

State of Sales Enablement 2021- Remote Training and Sales Readiness

Read more >
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  • Telecom, Media and Tech Sectors

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© 2023 Regalix Inc. All rights reserved | Privacy Policy | Cookie Policy

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Solutions

  • Marketing Solutions
  • Sales Solutions
  • Customer Success Solutions
  • Technology Solutions
  • RevOps

Industries

  • AdTech & Martech
  • SaaS/Subscription Economy
  • Telecom, Media and Tech Sectors

Outcomes

Insights

Who we are

Careers

Contact us

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