State of Contact Centers 2018
The role of AI in transforming CSAT and the workplace
DRIVING CONTACT CENTER EFFICIENCY
Give customers what they want before they ask for it. How better to make impressions and boost NPS?
Know what’s coming - make the right offers at the right time. Customer delight has never been easier!
Keep molehills from becoming mountains. Address issues like shrinkage in a timely manner.
What We Do
We are a Customer Acquisition and Customer Success company that re-imagines digital experiences across hi-tech, ad-tech, and retail domains. We work with businesses, supporting their customers' through the entire journey, to deliver reliable products and services in today's subscription-based economy.
We help you get customers and grow customers.
WHAT WE ARE DOING
- Regalix Blog on Enterprise Mobility Ranked #2 on Feedspot
November 26, 2018 | Bengaluru: Regalix blog has been included in “Top 25 Digital Transformation Blogs and Websites” list.
- Regalix Examines ABM in its Digital CMO Digest
November 18, 2018 | Mountain View, CA: ABM practices can be attributed to the technological advancements, which have made it possible to conduct ABM effectively and at scale.
- Data Transforms SMB Marketing – Oracle OpenWorld ’18
October 22, 2018 | Mountain View, CA: Panelists debate on how leveraging data can transform SMB marketing at the Oracle OpenWorld 2018.
WHAT DIFFERENTIATES US
Thinking 'data', 'connected' and 'transformation' - our secret to coming up with innovative solutions.
Power of Communities
We tap into networks and virtual communities to create impactful wins for businesses.
We leverage our deep understanding of business domains to offer the right solution.
New Age Contact Centers
Striking the right balance between AI and human intelligence is our key to bringing efficiency at scale.
Focus on boosting revenue & improving CSAT – our mantra for increasing profitability.
Ability to make quick, impactful decisions – our strategy to fuel business growth.
We Design Omni-Channel Customer Journeys
Engage with your audience one-on-one, with targeted messages matched to their need. Reduce marketing waste. Fill up the funnel fast.SEE SOLUTIONS +
Win customers through a consultative, value-based approach, supported by efficient sales enablement content. Reduce the sales cycle. Improve conversion rates.SEE SOLUTIONS +
Begin your relationship with your customers on the right note, with an empathetic onboarding process. Reduce the possibility of churn. Increase product usage and revenue.SEE SOLUTIONS +
Keep your customers happy by helping them renew on time, upselling the appropriate product, based on their usage pattern. Reduce revenue leakage. Increase ARPU.SEE SOLUTIONS +