Deliver delight throughout the CX journey
Be the reason for your customers’ victories. Maximize CSAT, loyalty, and LTV with our proactive customer success and support services.
Turn customers into brand advocates
Onboarding
Make a lasting first impression. With modern and engaging content formats, customized content discovery paths, and persona-based onboarding, ensure that every customer is fully equipped and eager to utilize your offerings as you intended.
- Custom content discovery paths
- Self-paced learning
- Interactive walkthroughs, 360° visualizations
Renewals
Keep customers coming back for more. Engage them in open and honest dialog about their product/service usage trends and licensing options for maximizing the value you offer.
- Churn/risk assessment
- Stakeholder management
- Contract negotiation
Adoption
Made a great first impression? Now educate and handhold your customers to use your products and services prudently to accelerate value realization. A satisfied customer is a loyal customer.
- Product awareness
- Role-based training
- User adoption tracking
Implementation Support
Modernize your operations with next-gen technologies and processes. Get an expert team to deploy the right infrastructure that enables superlative service delivery.
- Contact centers & CRM setup
- Knowledge management
- Smart apps & automation
Customer Care
Consistently deliver customer delight, at every touchpoint, through timely, proactive, and empathetic support that effectively addresses queries and issues.
- Customer care
- Technical support
- Implementation support
- Social media support
- Omnichannel support/Service desk
Regalix’s modular, as-a-service revenue operations cover the entire spectrum of the customer lifecycle from lead generation to contract renewal, accelerating revenue at every step of the journey. Here’s a quick overview of our revenue enablement and revenue expansion services:
Turn customers into brand advocates
Make a lasting first impression. With modern and engaging content formats, customized content discovery paths, and persona-based onboarding, ensure that every customer is fully equipped and eager to utilize your offerings as you intended.
- Custom content discovery paths
- Self-paced learning
- Interactive walkthroughs, 360° visualizations
Keep customers coming back for more. Engage them in open and honest dialog about their product/service usage trends and licensing options for maximizing the value you offer.
- Churn/risk assessment
- Stakeholder management
- Contract negotiation
Made a great first impression? Now educate and handhold your customers to use your products and services prudently to accelerate value realization. A satisfied customer is a loyal customer.
- Product awareness
- Role-based training
- User adoption tracking
Modernize your operations with next-gen technologies and processes. Get an expert team to deploy the right infrastructure that enables superlative service delivery.
- Contact centers & CRM setup
- Knowledge management
- Smart apps & automation
Consistently deliver customer delight, at every touchpoint, through timely, proactive, and empathetic support that effectively addresses queries and issues.
- Customer care
- Technical support
- Implementation support
- Social media support
- Omnichannel support/Service desk
Our partners include
Customer success done right
Our multilingual delivery teams are adept at evolving customer relationships with timely, contextual interventions that help them achieve their goals through your offerings. With tools like predictive dashboards, next best action recommendations, 360-degree customer views and real-time account health tracking, we know what your customers need before they do — and we make it happen for them.
Outcomes driven
- Improved product adoption, usage and stickiness
- Enhanced customer satisfaction and delight
- Increased customer loyalty and brand advocacy
- Higher recurring revenue and customer lifetime value
Customer success done right
Our multilingual delivery teams are adept at evolving customer relationships with timely, contextual interventions that help them achieve their goals through your offerings. With tools like predictive dashboards, next best action recommendations, 360-degree customer views and real-time account health tracking, we know what your customers need before they do — and we make it happen for them.
Outcomes driven
- Improved product adoption, usage and stickiness
- Enhanced customer satisfaction and delight
- Increased customer loyalty and brand advocacy
- Higher recurring revenue and customer lifetime value
Our methodology
An empathetic, value-driven customer experience is your most powerful revenue engine. To deliver such customer experience, you must understand your customers and their customer journeys – who they are, how they feel, and what outcomes they seek. Only then can you start to delight them. Only then can you deliver the right interaction, to the right person, at the right time.
Align your organization
Procure, implement, and orchestrate
an intelligent technology suite
Launch and scale
with end-to-end digital and human engagement
Align your organization
around an actionable customer journey blueprint
Procure, implement, and orchestrate
an intelligent technology suite
Launch and scale
with end-to-end digital and human engagement
Why Regalix?
With a diverse culture of passionate PEOPLE across age groups and backgrounds, robust and agile PROCESSES tested and optimized over 15+ years, and a dynamic tech stack built on intelligent proprietary PLATFORMS and partnerships with leading providers, all working in harmony, we become bigger than the sum of our parts. This is what makes us a consistent, high-performing catalyst for your business success.
It’s not without reason that Fortune 500 companies turn to Regalix for revenue acceleration.
Why Regalix?
With a diverse culture of passionate PEOPLE across age groups and backgrounds, robust and agile PROCESSES tested and optimized over
15+ years, and a dynamic tech stack built on intelligent proprietary PLATFORMS and partnerships with leading providers, all working in harmony, we become bigger than the sum of our parts. This is what makes us a consistent, high-performing catalyst for your business success.
It’s not without reason that Fortune 500 companies turn to Regalix for revenue acceleration.
Our numbers
do the talking
95%
Average Customer
Satisfaction
2.5X
Improvement In Customer Loyalty
90%
Customer Renewal
Rate
$1.5B
Generated In
Recurring Revenue
Our numbers
do the talking
95%
Average Customer
Satisfaction
2.5X
Improvement In
Customer Loyalty
90%
Customer Renewal
Rate
$1.5B
Generated In
Recurring Revenue
Appreciation
Appreciation
Tune into the inside story
Hear what industry leaders have to say.
Structured Mentoring to Boost Sales Success
Benjamin Harris, Head of Sales Productivity, Outsystems
Managing Working Capital to Grow Businesses
Roy Owens, Sales Director (Working Capital Solutions), Kyriba
Evolution in Product Marketing
Heidi Hattendorf, Senior Director & Head of Product Marketing, ArisGlobal
Enabling Sales Leadership
Aditya Malik, Head of Sales & Account Management (India & SAARC), Freshworks
Winning with words: Communicating Value
Mark Buchanan, Senior Director of Product Language, New Relic
Preparing Sales
Luis Barcenas, Director of Pre-Sales, AutomationAnywhere
Ensuring that Your Customers are Heard
Kate Woodcock, VP, Customer Advocacy, VMware
Structured Mentoring to Boost Sales Success
Benjamin Harris, Head of Sales Productivity, Outsystems
Managing Working Capital to Grow Businesses
Roy Owens, Sales Director (Working Capital Solutions), Kyriba
Evolution in Product Marketing
Heidi Hattendorf, Senior Director & Head of Product Marketing, ArisGlobal
Enabling Sales Leadership
Aditya Malik, Head of Sales & Account Management (India & SAARC), Freshworks
Winning with words: Communicating Value
Mark Buchanan, Senior Director of Product Language, New Relic
Preparing Sales
Luis Barcenas, Director of Pre-Sales, AutomationAnywhere
Ensuring that Your Customers are Heard
Kate Woodcock, VP, Customer Advocacy, VMware
