• SOLUTIONS
    • Marketing SOLUTIONS
    • SALES SOLUTIONS
    • CUSTOMER SUCCESS SOLUTIONS
    • TECHNOLOGY SOLUTIONS
    • REVOPS
  • INDUSTRIES
    • AdTech & Martech
    • SaaS/Subscription Economy
    • Telecom, Media and Tech Sectors
  • Insights
  • CAREERS
Contact us

Minimize your customer churn through content and data-centered onboarding

Regalix helps you serve your customers better by elevating the customer experience for improved satisfaction and, ultimately, reduced churn rates. Regalix identifies the root causes of high churn rates and provides bespoke solutions.

Outcomes delivered

75%

Reduction in churn

190%

Increase in adoption

140%

Increase in ad spend

Overview

Often considered the ‘front page of the internet,’ US-based social news aggregation and forum Reddit boasts about 1.5 billion unique monthly visitors from an active global user base. However, Reddit was unable to harness this vast user base due to the absence of advertising on their website. To remedy this, Reddit introduced a self-serve ad platform in an effort to monetize this traffic. This caught the attention of advertisers, mainly SMBs, as a tremendous opportunity to reach a huge audience.

Industry

Cloud Computing

Region

North America

Services Provided

Inside Sales

Problem Solution Results

Problem

The newly instated advertising platform showed great promise; however, SMBs were only investing minuscule amounts of money in the platform leading to an extremely high churn rate. Advertisers were unable to harness the different set of targeting tools and setup options leading to inefficient use of its features and offerings. In a bid to understand the scope of the platform, advertisers invested lower amounts than the threshold required leading to poor results. Lastly, due to the sheer volume and inadequate staffing, Reddit was unable to provide the support required by the SMB base efficiently.

Solution

To help advertisers realize long-term success, Regalix in collaboration with Reddit, developed a scalable, in-depth onboarding process through calls and emails while also deploying customer onboarding teams to supplement the onboarding efforts.


Regalix introduced a three-step approach — inform, audit, and consult. In the first phase, Regalix’s sales wizards connected with the advertisers to understand their goals, followed by an audit to gauge the effectiveness of the recommendations, and finally, aligning the right advertisers with the platform.

Results

Due to the enhanced onboarding process deployed by Regalix, a significant impact was seen in mere months. As a result, advertisers were able to harness the platform’s capabilities and achieve their desired outcome. Regalix boosted the number of ads per advertiser by 91% and the average daily budget by 40%. Also, through the necessary level of support, advertisers were more likely to be retained in the following months than before Regalix’s intervention.

Don't just take our word for it. Explore our case studies.

SEE ALL

Regalix helps Reddit solve their customer churn problem with superior customer service & support solutions.

91% Average Customer Satisfaction
95% SMB Advertisers Supported
250K+ CSAT in Outbound Calls

Slaying customer churn with enhanced customer success programs for Reddit

Know More

Enhancing Adwords Adoption amongst the English speaking SMB markets

2M+ SMB Advertisers supported
95% Improved product adoption
8 Supported markets

Account management at global scale increases ad revenue for Google

Know More

Regalix helps Dell convert raw unstructured data into meaningful digital content focusing on future-readiness

50+ Creative assets generated

Dell ‘Future-Ready’ campaign: Re-positioning the Dell brand with engaging content

Know More

Regalix helps Oracle Marketing Cloud create a strong brand presence that improved their web KPIs and increased their traffic

25% Jump in traffic
40% Increase in content downloads
25% Higher “Contact Us” form fill-ups

Improved web KPIs and healthy leads pipeline for Oracle Marketing Cloud

Know More

Regalix helps SSENSE scale their ecommerce business while being able to provide superior support to their native customers

95% Average Customer Satisfaction (CSAT%)
50% Reduction in operating costs
Customer support across 4 International languages and 130+ countries

Optimizing customer success solutions to scale Ssense’s e-commerce business

Know More

Revitalizing growth with a robust acquisition strategy & improved CX.

80% Increase in supplier acquisition rate
70% Increase in subscription rates
3X Growth in monthly revenue

Boosting subscription by 70% with robust acquisition strategy and improved CX

Know More

Regalix helps Pure Storage create a unified platform that helped scale sales and drive product adoption

Enabling Pure Storage to supercharge rep performance

Know More

Explore our library of thought leadership pieces.

SEE ALL

CXO Guide

The Definitive Guide to Customer Onboarding

Read more >

Article

Global Outsourcing: The Rise, Business Impact, and Future Trends

Read more >

Blog

6 Proven Techniques to Turn Customers into Brand Advocates

Read more >

Research

State of Sales Enablement 2021- Remote Training and Sales Readiness

Read more >
Back

Name

Designation

Profile Content

Get in touch with us

Keep up to date with us, for new releases
Even revisit some old classics too…

Solutions

  • Marketing Solutions
  • Sales Solutions
  • Customer Success Solutions
  • Technology Solutions
  • RevOps

Industries

  • AdTech & Martech
  • SaaS/Subscription Economy
  • Telecom, Media and Tech Sectors

Connect With Us

Outcomes Insights Who we are Careers Contact us

© 2023 Regalix Inc. All rights reserved | Privacy Policy | Cookie Policy

All trademarks, logos, and brand names are the property of their respective owners.

Solutions

  • Marketing Solutions
  • Sales Solutions
  • Customer Success Solutions
  • Technology Solutions
  • RevOps

Industries

  • AdTech & Martech
  • SaaS/Subscription Economy
  • Telecom, Media and Tech Sectors

Outcomes

Insights

Who we are

Careers

Contact us

Media Inquiries:

pr@regalix-inc.com

Sales Inquiries:

sales@regalix-inc.com

HR Inquiries:

hroperations@regalix-inc.com

Follow us LinkedIn Facebook Twitter Instagram YouTube

Thanks for reaching out. Please enter the information below and we will be in contact very soon.

All fields required