Enhance Product Adoption & Minimize Customer Churn

75%

Reduction in churn

190%

Increase in adoption

140%

Increase in ad spend

Often considered the ‘front page of the internet,’ US-based social news aggregation and forum Reddit boasts about 1.5 billion unique monthly visitors from an active global user base. However, Reddit was unable to harness this vast user base due to the absence of advertising on their website. To remedy this, Reddit introduced a self-serve ad platform in an effort to monetize this traffic. This caught the attention of advertisers, mainly SMBs, as a tremendous opportunity to reach a huge audience.

Industry

Cloud Computing

Region

North America

Services Provided

Inside Sales

Problem Solution Results

The newly instated advertising platform showed great promise; however, SMBs were only investing minuscule amounts of money in the platform leading to an extremely high churn rate. Advertisers were unable to harness the different set of targeting tools and setup options leading to inefficient use of its features and offerings. In a bid to understand the scope of the platform, advertisers invested lower amounts than the threshold required leading to poor results. Lastly, due to the sheer volume and inadequate staffing, Reddit was unable to provide the support required by the SMB base efficiently.

To help advertisers realize long-term success, Regalix in collaboration with Reddit, developed a scalable, in-depth onboarding process through calls and emails while also deploying customer onboarding teams to supplement the onboarding efforts.

Regalix introduced a three-step approach — inform, audit, and consult. In the first phase, Regalix’s sales wizards connected with the advertisers to understand their goals, followed by an audit to gauge the effectiveness of the recommendations, and finally, aligning the right advertisers with the platform.

Due to the enhanced onboarding process deployed by Regalix, a significant impact was seen in mere months. As a result, advertisers were able to harness the platform’s capabilities and achieve their desired outcome. Regalix boosted the number of ads per advertiser by 91% and the average daily budget by 40%. Also, through the necessary level of support, advertisers were more likely to be retained in the following months than before Regalix’s intervention.

Don't just take our word for it. Explore our case studies.

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Regalix helps Reddit solve their customer churn problem with superior customer service & support solutions.

91% Average Customer Satisfaction

95% SMB Advertisers Supported

250K+ CSAT in Outbound Calls

Slaying customer churn with enhanced customer success programs for Reddit

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Enhancing Adwords Adoption amongst the English speaking SMB markets

2M+ SMB Advertisers supported

95% Improved product adoption

8 Supported markets

Account management at global scale increases ad revenue for Google

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Regalix helps Dell convert raw unstructured data into meaningful digital content focusing on future-readiness

50+ Creative assets generated

Dell ‘Future-Ready’ campaign: Re-positioning the Dell brand with engaging content

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Regalix helps Oracle Marketing Cloud create a strong brand presence that improved their web KPIs and increased their traffic

25% Jump in traffic

40% Increase in content downloads

25% Higher “Contact Us” form fill-ups

Improved web KPIs and healthy leads pipeline for Oracle Marketing Cloud

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Regalix helps SSENSE scale their ecommerce business while being able to provide superior support to their native customers

95% Average Customer Satisfaction (CSAT%)

50% Reduction in operating costs

Customer support across 4 International languages and 130+ countries

Optimizing customer success solutions to scale Ssense’s e-commerce business

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Revitalizing growth with a robust acquisition strategy & improved CX.

80% Increase in supplier acquisition rate

70% Increase in subscription rates

3X Growth in monthly revenue

Boosting subscription by 70% with robust acquisition strategy and improved CX

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Regalix helps Pure Storage create a unified platform that helped scale sales and drive product adoption

Enabling Pure Storage to supercharge rep performance

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Designation

Profile Content

Minimize your customer churn through content and data-centered onboarding

Outcomes delivered

75%

190%

140%

Overview

Industry

Region

Services Provided

Problem

Solution

Results

Don't just take our word for it. Explore our case studies.

Regalix helps Reddit solve their customer churn problem with superior customer service & support solutions.

Slaying customer churn with enhanced customer success programs for Reddit

Enhancing Adwords Adoption amongst the English speaking SMB markets

Account management at global scale increases ad revenue for Google

Regalix helps Dell convert raw unstructured data into meaningful digital content focusing on future-readiness

Dell ‘Future-Ready’ campaign: Re-positioning the Dell brand with engaging content

Regalix helps Oracle Marketing Cloud create a strong brand presence that improved their web KPIs and increased their traffic

Improved web KPIs and healthy leads pipeline for Oracle Marketing Cloud

Regalix helps SSENSE scale their ecommerce business while being able to provide superior support to their native customers

Optimizing customer success solutions to scale Ssense’s e-commerce business

Revitalizing growth with a robust acquisition strategy & improved CX.

Boosting subscription by 70% with robust acquisition strategy and improved CX

Regalix helps Pure Storage create a unified platform that helped scale sales and drive product adoption

Enabling Pure Storage to supercharge rep performance

Explore our library of thought leadership pieces.

CXO Guide

The Definitive Guide to Customer Onboarding

Article

Global Outsourcing: The Rise, Business Impact, and Future Trends

Blog

6 Proven Techniques to Turn Customers into Brand Advocates

Research

State of Sales Enablement 2021- Remote Training and Sales Readiness

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Minimize your customer churn through content and data-centered onboarding

Outcomes delivered

75%

190%

140%

Overview

Industry

Region

Services Provided

Problem

Solution

Results

Don't just take our word for it. Explore our case studies.

Regalix helps Reddit solve their customer churn problem with superior customer service & support solutions.

Slaying customer churn with enhanced customer success programs for Reddit

Enhancing Adwords Adoption amongst the English speaking SMB markets

Account management at global scale increases ad revenue for Google

Regalix helps Dell convert raw unstructured data into meaningful digital content focusing on future-readiness

Dell ‘Future-Ready’ campaign: Re-positioning the Dell brand with engaging content

Regalix helps Oracle Marketing Cloud create a strong brand presence that improved their web KPIs and increased their traffic

Improved web KPIs and healthy leads pipeline for Oracle Marketing Cloud

Regalix helps SSENSE scale their ecommerce business while being able to provide superior support to their native customers

Optimizing customer success solutions to scale Ssense’s e-commerce business

Revitalizing growth with a robust acquisition strategy & improved CX.

Boosting subscription by 70% with robust acquisition strategy and improved CX

Regalix helps Pure Storage create a unified platform that helped scale sales and drive product adoption

Enabling Pure Storage to supercharge rep performance

Explore our library of thought leadership pieces.

CXO Guide

The Definitive Guide to Customer Onboarding

Article

Global Outsourcing: The Rise, Business Impact, and Future Trends

Blog

6 Proven Techniques to Turn Customers into Brand Advocates

Research

State of Sales Enablement 2021- Remote Training and Sales Readiness

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