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What we do
We help customer success teams onboard, train and communicate with new clients throughout the entire customer journey, resulting in increased revenue growth, expansion and reduced churn.
Our customer success solutions
Customer Onboarding
Make a lasting first impression with well-crafted content and discovery paths.
Account Management
Address customer issues proactively, before they become business-threatening issues.
Omnichannel Support
Deliver satisfaction with 24/7, global, multilingual, omnichannel support.
Our approach
Tap into data and signals to create playbooks based on various segments and scenarios
Provide your clients with a structured knowledge base to manage their day-to-day journey
Run 30/60/90-day review sessions, address requirements, project plan and resolve friction points
Components of our solution
Global, scalable delivery
With multilingual teams positioned across continents, we offer global, scalable delivery to boost process efficiency and customer experience.
Predictive dashboards
Our well-segmented, predictive dashboards help you focus on the right account at the right time.
Realtime analytics
We analyze numerous parameters in real time, so you get up-to-the-minute information about account health, churn rates and engagement scores.
Powerful tools
Leverage the arsenal of tools at our disposal. AI-powered next-best-action recommendations, signal monitoring.
Case study
Regalix’s customer success solutions reduced churn of new advertisers by 75% through content and data-centered onboarding.
Problem
Reddit’s relatively new self-serve ad platform was experiencing high churn in its customer base. Advertisers did not know how to leverage the new ad formats native to the platform.
Solution
- Initial data analysis showed significant gaps in product adoption.
- Set up an onboarding team for all new advertisers, walking them through the platform till first value delivered.
- Implemented consultative selling that aligned customer goals with Reddit’s solutions
Results delivered
75%
Reduction in
churn
190%
Increase in
adoption
140%
Increase in
ad spend
