Deliver delight throughout the CX journey

Be the reason for your customers’ victories. Maximize CSAT, loyalty, and LTV with our proactive customer success and support services.

Turn customers into brand advocates

Regalix’s modular, as-a-service revenue operations cover the entire spectrum of the customer lifecycle from lead generation to contract renewal, accelerating revenue at every step of the journey. Here’s a quick overview of our revenue enablement and revenue expansion services:

Turn customers into brand advocates

Make a lasting first impression. With modern and engaging content formats, customized content discovery paths, and persona-based onboarding, ensure that every customer is fully equipped and eager to utilize your offerings as you intended.

  • Custom content discovery paths
  • Self-paced learning
  • Interactive walkthroughs, 360° visualizations

 

Keep customers coming back for more. Engage them in open and honest dialog about their product/service usage trends and licensing options for maximizing the value you offer.

  • Churn/risk assessment
  • Stakeholder management
  • Contract negotiation

Made a great first impression? Now educate and handhold your customers to use your products and services prudently to accelerate value realization. A satisfied customer is a loyal customer.

  • Product awareness
  • Role-based training
  • User adoption tracking

Modernize your operations with next-gen technologies and processes. Get an expert team to deploy the right infrastructure that enables superlative service delivery.

  • Contact centers & CRM setup
  • Knowledge management
  • Smart apps & automation

Consistently deliver customer delight, at every touchpoint, through timely, proactive, and empathetic support that effectively addresses queries and issues.

  • Customer care
  • Technical support
  • Implementation support
  • Social media support
  • Omnichannel support/Service desk

Our partners include

Linkedin
DiscoverOrg
Salesforce
Talkdesk
XANT
Lusha
ExecVision
Nytro
Linkedin
DiscoverOrg
Salesforce
Talkdesk
XANT
Lusha
ExecVision
Nytro

Customer success done right

Our multilingual delivery teams are adept at evolving customer relationships with timely, contextual interventions that help them achieve their goals through your offerings. With tools like predictive dashboards, next best action recommendations, 360-degree customer views and real-time account health tracking, we know what your customers need before they do — and we make it happen for them.

Outcomes driven

  • Improved product adoption, usage and stickiness
  • Enhanced customer satisfaction and delight
  • Increased customer loyalty and brand advocacy
  • Higher recurring revenue and customer lifetime value

Customer success done right

Our multilingual delivery teams are adept at evolving customer relationships with timely, contextual interventions that help them achieve their goals through your offerings. With tools like predictive dashboards, next best action recommendations, 360-degree customer views and real-time account health tracking, we know what your customers need before they do — and we make it happen for them.

Outcomes driven

  • Improved product adoption, usage and stickiness
  • Enhanced customer satisfaction and delight
  • Increased customer loyalty and brand advocacy
  • Higher recurring revenue and customer lifetime value

Our methodology

An empathetic, value-driven customer experience is your most powerful revenue engine. To deliver such customer experience, you must understand your customers and their customer journeys – who they are, how they feel, and what outcomes they seek. Only then can you start to delight them. Only then can you deliver the right interaction, to the right person, at the right time.

Web Solutions

Align your organization

around an actionable customer journey blueprint
Engineering Solutions

Procure, implement, and orchestrate

an intelligent technology suite

Engineering Solutions

Launch and scale

with end-to-end digital and human engagement

Web Solutions

Align your organization

around an actionable customer journey blueprint

Engineering Solutions

Procure, implement, and orchestrate

an intelligent technology suite

Engineering Solutions

Launch and scale

with end-to-end digital and human engagement

Why Regalix?

With a diverse culture of passionate PEOPLE across age groups and backgrounds, robust and agile PROCESSES tested and optimized over 15+ years, and a dynamic tech stack built on intelligent proprietary PLATFORMS and partnerships with leading providers, all working in harmony, we become bigger than the sum of our parts. This is what makes us a consistent, high-performing catalyst for your business success.

It’s not without reason that Fortune 500 companies turn to Regalix for revenue acceleration.

Why Regalix?

With a diverse culture of passionate PEOPLE across age groups and backgrounds, robust and agile PROCESSES tested and optimized over
15+ years, and a dynamic tech stack built on intelligent proprietary PLATFORMS and partnerships with leading providers, all working in harmony, we become bigger than the sum of our parts. This is what makes us a consistent, high-performing catalyst for your business success.

It’s not without reason that Fortune 500 companies turn to Regalix for revenue acceleration.

Our numbers
do the talking

95%

Average Customer
Satisfaction

2.5X

Improvement In Customer Loyalty

90%

Customer Renewal
Rate

$1.5B

Generated In
Recurring Revenue

Our numbers
do the talking

95%

Average Customer
Satisfaction

2.5X

Improvement In
Customer Loyalty

90%

Customer Renewal
Rate

$1.5B

Generated In
Recurring Revenue

Appreciation

Appreciation

Featured case study

Reddit

Regalix helps Reddit solve the SMB customer churn with superior Customer Success & Support solutions.

2.3X

Month On Month Retention

>91%

No. Of Ads Per
Advertiser

>40%

Avg. Daily
Budget

Featured case study

Reddit

Regalix helps Reddit solve the SMB customer churn with superior Customer Success & Support solutions.

2.3X

Month On Month Retention

>91%

No. Of Ads Per Advertiser

>40%

Avg. Daily Budget

Tune into the inside story

Hear what industry leaders have to say.

CxO Guide: State of B2C Customer Experience in 2021

CxO Guide: State of B2C Customer Experience in 2021