Schedule a Demo
Nominate Now!
Contact us
Contact us
Contact us
Join the Partner Program
Flexible Customer Support
Request a Demo
See Nytro Events in Action
Outsource your CX and Sales Programs
Customer lifecycle management for sales, customer support and customer success
Get StartedWhat we do
Regalix works with high-growth and F500 companies to manage their entire customer lifecycle management. From owning all aspects of sales operations, to providing delightful customer experiences to developing strategies to drive digital transformation, we have a proven framework that combines highly skilled people with advanced technology and an efficient process that delivers winning outcomes across the entire CX journey.
Sales Operations
Our proven sales operations framework can augment your existing sales program or be a stand-alone solution. Our methodology combines people + process + technology that includes persona mapping, predictive analytics, call and demo scripts, lead generation, lead scoring and higher revenue per rep.
Customer Experience
At the core of our CX framework is innovation, agility and technology that results in a superior customer experience for your customers with a focus on product onboarding + adoption, conflict resolution, intelligent routing, surveys, technical support and emergency response resulting in high CSAT scores, upsells, renewals and cross-sells.
Digital Transformation
We work with our clients to implement and accelerate large scale digital transformation programs resulting in increased productivity and higher customer satisfaction. Our proven framework of transformation strategies incorporates methodologies and optimization rooted in people, process, research, knowledge, analytics and technology.
Case study
Regalix’s customer success solutions reduced churn of new advertisers by 75% through content and data-centered onboarding.
Problem
Reddit’s relatively new self-serve ad platform was experiencing high churn in its customer base. Advertisers did not know how to leverage the new ad formats native to the platform.
Solution
- Initial data analysis showed significant gaps in product adoption.
- Set up an onboarding team for all new advertisers, walking them through the platform till first value delivered.
- Implemented consultative selling that aligned customer goals with Reddit’s solutions
Results delivered
75%
Reduction in
churn
190%
Increase in
adoption
140%
Increase in
ad spend
