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State of Customer Success 2018


Customer Success as a discipline has come of age. Organizations are realizing its importance in their own growth curve and have begun investing in Customer Success teams.

What are these Customer Success teams striving to achieve? And how are they faring in meeting those objectives? What are the challenges they are facing? And what is the positive outcome that organizations are deriving out of their Customer Success initiatives?

These are some questions that we decided to find answers to. So we spoke in depth to 100 senior Customer Success executives in large and medium sized organizations in the technology space. Their inputs helped us shape this report.

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