Deep Dive with Kevin Benedict: Nancy Porte, Global VP of Customer Experience, Verint

By Kevin Benedict | on May 6, 2019

Improved CX Leads to Improved Customer Profitability


In this episode customer experience expert, Nancy Porte walks us through key strategies around customer experiences, voice of the customer, customer success, customers for life, improved customer profitability and how these are all evolving over the next 5 years.


The interview can also be viewed on

Kevin Benedict
Kevin Benedict serves as the Senior Vice President, Solutions Strategy, at Regalix, a Silicon Valley based company, focused on bringing the best strategies, digital technologies, processes and people together to deliver improved customer experiences, journeys and success through the combination of intelligent solutions, analytics, automation and services. He is also an enterprise digital strategies expert, executive advisor, writer, keynote speaker and futurist.

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