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How Regalix Empowered Google to Achieve Unprecedented Ad Account Conversion Growth


SLA metric achieved


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CSAT achieved

As a leading search engine and advertising platform, Google understands the importance of improving ad account conversion for businesses. By using their platform to optimize ad campaigns, businesses can maximize the chances of users taking the desired action, such as making a purchase or visiting a website. This can result in a better return on investment and overall revenue growth.

However, they also recognize that it’s not enough to focus on conversions simply. Maintaining good customer satisfaction throughout the entire customer journey is equally important. By providing a positive customer experience, from the initial ad impression to post-sale support, businesses can build customer loyalty and increase the likelihood of repeat business and referrals. To this end, Google strives to provide tools and resources to help businesses optimize their ad campaigns and improve customer satisfaction.

To further ensure long-term success, preventing churn and reducing handover delays are also critical. Churn, or the loss of customers, can be costly for businesses, as acquiring new customers is typically more expensive than retaining existing ones. Additionally, reducing handover delays between teams or departments can help ensure a smooth customer experience and prevent frustration or confusion on the customer’s end.

This case study highlights how Regalix played a pivotal role in Google’s success by helping the tech giant achieve high levels of customer satisfaction, minimize customer churn, eliminate handover delays, and expand its customer base. Discover how Regalix’s strategic solutions can help your business achieve similar results.

In this case study, you’ll learn the following approaches that Regalix took to ensure better customer satisfaction.

  • How Regalix set up a team that helped the NBS team with the handover process.
  • How a dedicated team was set up to conduct audits at every stage of the implementation process.
  • How the verification process was streamlined to ensure efficiency.

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Software Development


Mountain View, CA

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