Leverage offshore sales for effective merchant outreach and onboarding

In order to tackle the aforementioned challenges, Food delivery app partnered with Regalix to augment their customer onboarding and merchant outreach. In the preliminary stages, a minor team of 10 consultants was deployed for outbound calling. After the successful pilot, the team size was expanded to 30 consultants and subsequently to 60 consultants to target inbound leads as well as perform consultative selling. In an effort to improve merchant outreach, the newly defined workflow and quality framework were calibrated with Food delivery app’s captive sales team.

Regalix deployed teams based out of Hyderabad, India and Krakow, Poland, to effectively onboard restaurants and businesses. The preliminary pilot showed promising results in the first month, and a full-scale program was deployed over a span of 2-3 months. Following the successful pilot, quality inbound lead in the workflow resulted in ~6x merchant outreach. Regalix helped maintain the average monthly commission at 28.7% with more than 500 conversations per month through superior channel engagement.